United Allergy Services

  • Regional Operations Director

    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-3089
    # of Openings
    1
    Job Locations
    US-TX-Dallas
    Department
    Operations
  • Job Description

    The mission of United Allergy Services is to expand allergy care to improve lives in communities everywhere. More than 50 million Americans suffer from allergies, making it the most prevalent chronic disease. UAS brings relief to allergy sufferers by providing access to allergy testing and immunotherapy within the primary care clinics of our physician partners. Our unique model delivers care that is convenient, safe, and highly efficacious.

     

    Reporting to the Chief Operating Offier, the Regional Operations Director is responsible for insuring profitable growth, exceptional service, people development, productivity, and the implementation of management systems and training throughout their assigned region, while ensuring quality and compliance. Develop and manage clinic level strategic performance plans to achieve the strategic objectives. Set the divisional vision and strategy and communicate effectively with external and internal stakeholders, including senior management. Responsible for consistently representing the company’s goals and objectives and positively promoting the brand. 

    Responsibilities

    ESSENTIAL FUNCTIONS

    1. Lead direct reports within the region in alignment with the organization’s strategic performance plan to achieve profitability and growth goals.
    2. Manage regional P&L to meet financial objectives for the region.
    3. Partner with operations leaders and implementation team to ensure a smooth hand-off from sales to operations.
    4. Improve clinical outcomes and physician engagement through partnership with the clinical leaders.
    5. Improve penetration within existing clinics and meet penetration targets for new clinics.
    6. Develop, assess and improve relationships with Physicians and office staff to drive business. Work with direct reports to ensure that all physicians in multi-physician clinics are engaged and receive a high level of customer service.
    7. Work closely with leadership on corporate-wide projects and initiatives to further the UAS business model and operational success.
    8. Maintain and improve service levels and clinical protocols within span of control.
    9. Develops and manages schedule of process improvement (LIFTs) for the region.  Ensures that LIFTs are occurring to address clinic process gaps.  Monitors performance of clinics after LIFT engagements and coaches Account Managers and Clinical Supervisors to improve results.
    10. Provides leadership to staff members and facilitates individual and group success; Leads team in meeting corporate and group objectives in harmony with the company’s stated values and priorities.  Sets an ethical example for employees throughout the company.  Promotes company’s established best practices consistently:
      a.   Complies with all legal and policy requirements related to employment practices; acts as an employee advocate and fulfills the inherent responsibility of supervision by providing a pleasant work environment.
      b.     Ensures staff has access to information and supplies to perform at an optimum level.
      c.     Develops competencies and supports training by scheduling and budgeting for ongoing programs.  Plays an active role in the ongoing development of people throughout the company.  Accountable for ensuring that a succession plan is in place.
      d.     Provides coaching and constructive feedback through timely appraisals and direct communication.  Establishes with staff members’ practical goals & objectives; and periodically monitors results.  Partners with HR as needed to resolve performance issues through training, counseling and/or enrichment.
      e.     Takes proactive measures to ensure all employees are provided a safe and healthy work environment.
    11. Performs other related duties as required and assigned.

    Requirements

    EDUCATION & EXPERIENCE:

    Bachelor’s degree in Business Management, Administration Healthcare or related field along with seven (7) plus years of operational management experience with five (5) plus years in senior supervisory/leadership position. MBA preferred. 

     

    BACKGROUND & EXPERTISE:

    Experience with multi-site operations is strongly preferred. Ability to synthesize data from multiple sources. Conceptualize and build framework for strategic opportunities. Applies long term, strategic thinking to problems.

     

    APPLICABLE EXPERIENCE:

    Knowledge of clinical environment. People management experience.

     

    COMPUTER LITERACY:

    Advanced level competence with MS Office and database software.

     

    TRAVEL:

    75% 

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