United Allergy Services

Account Supervisor

2 weeks ago
Job ID
2017-2552
# of Openings
1
US-TX-Dallas
Department
Lab Operations

Job Description

The Account Supervisor assists the Account Manager in managing multiple facilities. ­Responsible for meeting or exceeding business, patient compliance, and quality assurance metrics for assigned clinics. Coordinates day-to-day operations of assigned clinics; manages Team Lead (s), CAT/CAS clinic staff, and recommends and implements changes that would improve delivery of services.

Responsibilities

ESSENTIAL FUNCTIONS:

  1. Responsible for establishing rapport with providers and ensuring UAS operations are running at optimal levels within the clinic. Address any provider concerns including but not limited to customer service, billing inquiries and general questions concerning UAS services.
  2. Lead all clinic operations which include regularly scheduled visits with clinic staff and providers. Identify challenges within the clinics and assist AM with overcoming the challenges.
  3. Responsible for implementing and meeting the strategic goals and objectives of the company pertaining to assigned clinic productivity and revenue. Drives performance of clinic operational metrics and is responsible for reporting results to their leader on an ongoing basis.
  4. Provides direct management to all CAT/CAS created cases and responds to escalated cases in a timely manner as required.  Works to close cases to enhance CAT/CAS productivity. Serves as a point of contact for CAT/CAS’s in area.
    Looks for trends and root causes in cases and suggests process improvements.
  5. Works with AM to identify clinics under management that could benefit from process improvement engagements (LIFTs).  Conducts process improvement engagements (LIFTs) either directly or with Account Managers to ensure that the process gaps in the clinic workflow are identified and optimized.
  6. Conducts quarterly business reviews with physicians and staff for all clinics under management. Responsible for implementing all action items resulting from business reviews in a timely manner.
  7. Responsible for ensuring coverage for all clinics in area, along with direct supervision and oversight of assigned UAS labs to be determined by the AM. Manages all timecard adjustments and PTO requests.
  8. Manages the recruiting and staffing processes of CAT/CAS’s; ensures all are trained to competently and consistently follow protocols. Responsible for managing the first 90-day new hire process and training path for their direct reports.
  9. Responsible for communicating to physicians and CAT/CAS’s on process changes as directed by the ROM, AM, or Operations Leadership.
  10. Attends physician orientations for new clinics; partners with Sales and Clinical Liaison team to ensure high quality implementations. Directly responsible for developing high quality relationships with physicians and clinical staff of assigned clinics; exerts influence to improve business and clinical outcomes.
  11. Provides leadership to staff members, and facilitates individual and group success; Leads team in meeting corporate and group objectives in harmony with the company’s stated values and priorities.  Sets an ethical example for employees throughout the company.  Promotes company’s established best practices consistently:
  • Complies with all legal and policy requirements related to employment practices; acts as an employee advocate and fulfills the inherent responsibility of supervision by providing a pleasant work environment.
  • Ensures staff has access to information and supplies to perform at an optimum level.
  • Develops competencies, and supports training by scheduling and budgeting for ongoing programs.  Plays an active role in the ongoing development of people throughout the company.  Accountable for ensuring that a succession plan is in place.
  • Provides coaching and constructive feedback through timely appraisals and direct communication.  Establishes with staff members’ practical goals & objectives; and periodically monitors results.  Partners with HR as needed to resolve performance issues through training, counseling and/or enrichment.
  • Takes proactive measures to ensure all employees are provided a safe and healthy work environment.

    12. Performs other related duties as required and assigned.

Requirements

EDUCATION & EXPERIENCE:

Bachelor’s degree or five (5) to seven (7) equivalent work experience.

 

BACKGROUND & EXPERTISE:

Combination of two (2) years of experience as CAS, Senior CAS or Team Lead; or two (2) years of experience in a health related or management related environment.

 

APPLICABLE EXPERIENCE:

Knowledge of clinical environment.

 

COMPUTER LITERACY:

Intermediate to advanced level competence with MS office and database software.

 

TRAVEL:

50 - 75%

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