United Allergy Services

Senior Customer Account Representative (SRCAR)

1 month ago
Job ID
2017-2540
# of Openings
1
US-TX-San Antonio
Department
Rev Cycle

Job Description

Responsible for supporting day-to-day team operations. Regularly communicates with team members, management, and customers to triage and facilitate dispute resolution. Works closely with the direct supervisor to develop key strategies to drive and meet cash collection metrics and goals.

Responsibilities

  • Communicate with team members, peers, and internal/external customers to address escalated disputes in support of driving resolution and cash collection metrics within a specific time frame.
  • Problem solving abilities to facilitate appropriate internal collaboration to drive dispute resolution. Research and summarize data in an efficient manner for the purpose of escalating triage accounts requiring additional review to the team manager or to a 3rd party legal consultant.   
  • Multi-task, prioritize, and manage collection strategies on a case by case basis. Investigate and verify workflow obstacles and recommend process improvements. Respond to change in direction aligned with business need and re-organization of delegated assigned workflow.
  • Recommend best practices for internal/external Customer Account Representatives and analyze systematic information to draw conclusions. Identify root cause and escalate dispute and cash collection trends to the team Manager with proposed prevention strategies for customer disputes and inquiries.
  • Perform other related duties as required and assigned.

Requirements

EDUCATION AND EXPERIENCE:

  • High school diploma or GED
  • Minimum of three (3) to five (5) years of collections, customer service, and dispute resolution experience with progressive responsibilities
  • Experience in healthcare reimbursement environment preferably a physician practice setting

  • Familiarity with basic healthcare billing and reimbursement practices

  • Fundamental accounting knowledge is preferred

  • Experience in legal and contracting preferred

  • Basic to intermediate level competence with MS office, specifically MS Excel

 

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