United Allergy Services

Test Job - Do Not Apply

2 years ago
Job ID
2015-1187
# of Openings
1
US-MD-Aberdeen
Department
Technology Services

Job Description

The Technology Support Administrator provides second level support technology to internal customers via e-mail, phone, instant messages, and service tickets.  Possesses a basic understanding of the organization’s products and services, resolving more complex inquires escalated by Tier one support personnel.  Has knowledge of commonly-used concepts, practices, and procedures including server, network and operating system technologies.  The Technology Support Administrator takes pride in providing first class customer service.

Responsibilities

•Responsible to instill company values: Respect, Integrity, Safety, Expertise, Unity, and Positive Energy
•Ensure the proper operations of Technology systems
•Monitor performance and availability
•Address operational system issues on system and network components
•Troubleshoot and diagnose hardware and software issues
•Apply operating system updates, patches, and configuration changes
•Perform software upgrades
•Participate in disaster recovery testing
•Provide support for Tier 2 issues revolving around server systems
•Learn to support the appropriate software and hardware used by the organization at a Tier 2 level.
•Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
•Perform hands-off fixes (via telephone and without dial-in tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
•Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.
•Enter troubleshooting steps and instructions into the solutions database for future use.
•Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made. Document what actions were taken through to the final resolution.
•Prioritize and escalate issues (when required) to the appropriate experienced team members, management and/or vendor.

Requirements

•Bachelor’s Degree in Computer Information Systems or 0-2 years of Technology related field
•2-4 year’s Technical Support experience
•Experience with Windows Operating Systems for desktop and server
•Experience with Salesforce.com

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